At HomeTech Services, we strive to maintain transparent, straightforward, and customer-friendly policies for all doorstep appliance repair and maintenance services across Hyderabad.
1. Service Appointment Cancellation
- Customers may cancel or reschedule a doorstep repair appointment free of charge before the technician is dispatched to your location.
- To cancel or reschedule, please contact our helpline at +91 94903 00106 or email anthanagarimurali36@gmail.com at least 2 hours prior to the scheduled service slot.
- If a cancellation request is made after the technician has arrived at your premises, a standard inspection fee may apply to cover travel and diagnostic efforts.
2. Doorstep Inspection & Diagnostic Fees
- Technicians perform physical inspection and fault diagnosis at your doorstep.
- If the customer approves the repair estimate and proceeds with the repair work, the inspection charge is adjusted/included within the final service bill.
- If the customer chooses not to proceed with the repair after diagnosis (or if the required parts are unavailable/discontinued), only the standard doorstep inspection fee will apply.
3. Refund Terms & Conditions
- Advance Payments: If an advance payment was collected for sourcing specific spare parts and HomeTech Services is unable to source the required compatible part within reasonable time, 100% of the advance payment will be refunded to the customer.
- Service Issues: If an issue persists despite repair work during the applicable service warranty window, our technician will re-inspect and fix the issue. If the issue cannot be resolved, an appropriate partial or full refund of the repair charge will be processed based on mutual verification.
- Refund Processing Time: Eligible refunds are processed to the customer's original payment method (Bank Transfer / UPI / Card) within 5 to 7 business days.
4. Non-Refundable Items
- Inspection charges for completed diagnostic visits where the customer declined repair work.
- Cost of spare parts that were installed upon customer approval and verified to be functioning properly at the time of job completion.
5. Contact Support
For any questions regarding cancellations, inspection fees, or refund requests, please contact our support desk:
- Business Name: HomeTech Services
- Phone: 094903 00106
- Email: anthanagarimurali36@gmail.com
- Service Model: Service Area Business — Doorstep services across Hyderabad & Secunderabad, Telangana (No customer-facing office location)
